Traditional Service desk tools can be over complicated and slow down your support process by adding unwanted admin and complexity to your IT Operators valuable time. Our subscription based service desk offers simplicity and ideal functionality, enabling rapid delivery of a service managed approach to IT Support. Please contact us for more information on how eventengine can work for your organisation.
Why eventengine?
It helps you track events, alerts, tickets, incidents and problems your clients or staff and end users are experiencing with IT systems. It provides a simple interface for IT staff and Service Desk operatives to allow them to rapidly update tickets.
Who can use eventengine?
It is great for IT Support staff who want to keep track of their customer incidents, either within your organisations or with your clients. It can be operated by your IT Support team and your customers can log incidents using the event portal or email. Have a look at our pricing plans to check which subscriptions match your organisational needs.
IT Service made easy
With eventengine you can share information and knowledge about incidents and problems with suppliers and end users. You know what incidents are active, the priorities and what staff are taking action on.
Blog the ticket
Users of web technology enjoy a blogging, collaborative approach to application use. The eventengine subscription service desk facilitates user interaction with a friendly blogging approach.
Tagging
Tag your tickets to build a knowledge base that reflects your software and hardware infrastructure. IT operators can categorise active tickets rapidly and access similar problems with tagging.
It helps you track events, alerts, tickets, incidents and problems your clients or staff and end users are experiencing with IT systems. It provides a simple interface for IT staff and Service Desk operatives to allow them to rapidly update tickets.
Who can use eventengine?
It is great for IT Support staff who want to keep track of their customer incidents, either within your organisations or with your clients. It can be operated by your IT Support team and your customers can log incidents using the event portal or email. Have a look at our pricing plans to check which subscriptions match your organisational needs.
IT Service made easy
With eventengine you can share information and knowledge about incidents and problems with suppliers and end users. You know what incidents are active, the priorities and what staff are taking action on.
Blog the ticket
Users of web technology enjoy a blogging, collaborative approach to application use. The eventengine subscription service desk facilitates user interaction with a friendly blogging approach.
Tagging
Tag your tickets to build a knowledge base that reflects your software and hardware infrastructure. IT operators can categorise active tickets rapidly and access similar problems with tagging.
Email Functionality
With carefull consideration for how a service desk team and a user base interacts we have built email triggers to provide updates to end users and IT Operator staff. The email function supports SLA compliance by alerting users and operators of updates to each incident. Have a look at the screenshots for details.
With carefull consideration for how a service desk team and a user base interacts we have built email triggers to provide updates to end users and IT Operator staff. The email function supports SLA compliance by alerting users and operators of updates to each incident. Have a look at the screenshots for details.
Infrastructure Manager, TUI Travel Specialist.
The eventengine product is developed by timefleas ltd, an earth based web development company currently operating out of London.