Why eventengine?
eventengine helps you track events, alerts, tickets, incidents and problems your staff and end users are experiencing with IT systems. It provides a simple interface for IT staff and Service Desk operatives to allow them to rapidly update tickets. With eventengine you know what incidents are active, the priorities and what staff are taking action.
Who can use eventengine?
eventengine is great for IT Support staff who want to keep track of their customer incidents, either within your organisations or with your clients. It can be operated by your IT Support team and your customers can log incidents using the event portal or email.
IT Service made easy
With eventengine you can share information and knowledge about incidents and problems with suppliers and end users. Now the next time you need to show your contact a customer you can find out who else talked with that customer, what was said, and what was done.
From the makers of eventengine
Customers signing up for eventengine are finding the service addictively simple to user and we take pride in supporting your organisation, bringing our experience of IT Service Management to your IT Support service.
Email Functionality
eventengine sends email triggers to end users to provide details of ticket updates and trigger SLA compliance.
"eventengine has helped us rapidly implement our ITIL based service desk process . I can offer an integrated solution to our multi-site users, with an easy to use portal for end users to log tickets. With no local hardware or installation, eventengine has supported our strategy of operating cloud based computing where it offers advantages in functionality, speed of deployment and cost reduction."
Robin Fitton, Infrastructure Manager, TUI Travel Specialist.